Return & Refund Policy

Effective Date: July 12, 2026

At Zanvy Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

3-Day Return Policy

We offer a 3-day return window. You have 3 calendar days from the date you receive your order to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The product must be returned in its original packaging with all tags, accessories, and manuals (if applicable).

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items are not eligible for return or refund:

• Electronic products (including beauty devices and electronic skincare tools)

• Items damaged due to misuse, improper handling, or accidental damage.

• Products showing signs of use.

• Items returned without original packaging or missing accessories.

• Clearance, sale, or promotional items (unless received damaged or incorrect).

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with:

• Your order number

• Clear photos or videos of the product

• A brief description of the issue

We will review your request and, if approved, provide a replacement or refund where applicable.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

• Your refund will be processed using your original payment method whenever possible.

• Processing times may vary depending on your payment provider.

Shipping charges are generally non-refundable, unless the return is due to our mistake or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

How to Request a Return

To request a return, please contact us with your order details:

Zanvy Store

Email: zanvystoree@gmail.com

Phone: 0321-2292811

Address: A-467 Sector 14-B, Shadman Town, North Nazimabad, Karachi, 75850, Pakistan

Please do not send any items back without contacting us first and receiving return instructions.

Policy Updates

Zanvy Store reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.